Crusader Rail Services wants you to be happy with your purchase. Here are our current policies; you may find this information helpful.

The products we sell are not toys and are not suitable for children under 14 years! Many kits contain small parts which can be a choking hazard for small children. While care is taken during manufacture to ensure the safety of these products, good judgment must be exercised in their use.

On occasion, errors do creep into these pages (we really try hard not to let this happen). We are not responsible for typographical errors and will rectify them as soon as we find them (or you find them and really want that non-existing item or that unheard-of price).

Crusader Rail Services respects your privacy. Any personal information that you give us is used only for the purpose intended. CRS never sells, rents or gives your information to any other organizations, profit or nonprofit.

We try very hard to maintain a complete inventory from all our suppliers. Please note, however, that several of our craftsman-grade vendors are 1 or 2 person businesses, so delays are possible. Be sure to give us your contact information so we may notify you of the actual shipping date or of any delays.

Special orders require a 30% deposit or a current credit card at the time the order is placed. If we cannot fill your order, your deposit will be refunded. You will be notified when we receive your order. The balance is due prior to shipping or at pickup. Any special orders not paid for within 30 days of notification will be cancelled and your deposit will be forfeited.

Advance reservation pricing is subject to change by the vendors we purchase from. If prices are not known at the time of the order, an estimated price will be used until the actual price is known.

We strive to offer competitive prices at all times. Prices are subject to change without notice.

Gift Certificates

Gift Certificates are available and are good for 13 months after date of issue. They can be used at shows, via phone or email.

Visa, MasterCard, American Express and US Postal Money Orders are accepted. Personal checks are accepted from established customers with proper initial identification.

Order pick-up at one of our shows is always available, at no cost to you.

Most domestic packages are shipped by either USPS (Priority or First Class Mail) or UPS Ground. Please notify us at the time of order if you have a preference. Other carriers can be used, if requested.

Items that fit into a bubble envelope will be charged at $5.25. Otherwise the minimum shipping charge is $7.25. Insurance is added on shipments valued above $100.00. Shipping charges will be calculated and notification will be given before shipment.

Due to some highly detrimental experiences with several of our international customers, we have suspended sales overseas and are limiting shipments to the Continental US, Alaska, Hawaii, Canada and Mexico. We apologize for any inconvenience this may create.

Crusader Rail Services strives for customer satisfaction. Please email us at info@crusadserrail.com or call us at 215-482-7530 during our normal business hours if you have a problem.

All returns and exchanges must be in original condition and must include all manuals, paperwork, packaging and the original sales receipt.

The customer is responsible for all shipping & handling costs for returns. We cannot accept any postage dues or COD’s. Please pack the merchandise carefully. We are not responsible for any loss or damaged items during return shipping; you may want to consider insuring your shipment.

Upon receiving your return, the purchase price minus shipping & handling costs will be refunded. If you prefer, a store credit can be issued.

Special order items are not returnable unless defective. Defective items that are covered by a manufacturer’s warranty should be returned to the manufacturer.

For questions regarding repair and installation services, check the Services section.